FAQ

  1. What hair types are your products suitable for?
    Our products are designed for all curl types — from wavy to coily (2A to 4C). Each product page includes specific recommendations to help you choose the best match for your hair texture.
  2. How can I track my order?
    Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can follow your package’s journey in real time.
  3. How long does shipping take?
    Standard shipping within the EGYPT takes 3–7 business days. Express shipping is also available. International shipping times may vary depending on the destination.
  4. Do you offer international shipping?
    Yes, we ship to select international countries. Customs fees or duties may apply and are the customer’s responsibility.
  5. Can I return a product if I’ve used it?
    Due to hygiene reasons, we can only accept returns on unused and unopened items in their original packaging. Please refer to our Return Policy for full details.
  6. What should I do if I receive a damaged or wrong item?
    Please contact us within 24 hours of delivery at info@plumpycurls.com with your order number and photos of the issue. We’ll arrange a replacement or refund right away.
  7. Are your products sulfate-free and safe for color-treated hair?
    Yes! Most of our products are sulfate-free, silicone-free, and safe for color-treated hair. Check the ingredients listed on each product page.
  8. Do you test on animals?
    Absolutely not. Plumpy Curls is 100% cruelty-free. We never test our products on animals.
  9. Can I change or cancel my order after placing it?
    If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to assist you. Once shipped, changes or cancellations are no longer possible.
  10. How do I know which product is right for my curls?
    Check our product guides and descriptions for curl type recommendations. You can also reach out to us for personalized suggestions — we’re happy to help!
  11. What payment methods do you accept?
    We accept major credit and debit cards, as well as secure online payment platforms. All transactions are processed safely.
  12. How can I contact customer support?
    Email us at info@plumpycurls.com or visit our Contact Us page. Our support hours are Sunday to Thursday, 9:00 AM – 6:00 PM (Gulf Standard Time).