Return & Refund Policy

At Plumpy Curls, your satisfaction is our top priority. If something’s not quite right with your order, we’re here to help make it right — whether that means a return, exchange, or refund.

1. ✨ Return Eligibility

We accept returns on most items, provided they meet the conditions below:

  • Return Window: You may return unused and unopened items within 5 days of the delivery date.

  • Condition: Items must be in original condition, with all packaging, seals, and tags intact.

  • Non-Returnable Items: We cannot accept returns on items that:

    • Have been opened, used, or tampered with

    • Show signs of damage, wear, or alteration

    • Are considered hygienic items (e.g., opened hair tools, brushes, or hair masks)

2. 🔁 Exchanges

If you’d like to exchange an item for a different product, please reach out within the 5-day return window:

  • Eligibility: Exchanges are only accepted for unopened and unused products.

  • Availability: Exchanges are subject to stock availability. If your preferred item is unavailable, we’ll offer you a refund or allow you to choose a different product.

3. 📦 How to Start a Return

Follow these simple steps:

  1. Contact Us: Email info@plumpycurls.com with your order number and reason for the return.

  2. Return Authorization: Once approved, we’ll send return instructions including the return address.

  3. Return Shipping: Return shipping fees are the responsibility of the customer unless the return is due to an error or defective product on our part.

4. 💳 Refunds

  • Processing Time: Once we receive and inspect the returned item, refunds are processed within 10–15 business days.

  • Refund Method: Refunds will be issued to the original payment method used at checkout.

  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to a mistake on our end.

5. ❗Damaged or Defective Items

If you received a product that is damaged, defective, or incorrect:

  • Contact us within 24 hours of delivery

  • Include your order number and clear photos of the issue

  • We will arrange a replacement or provide a full refund, including shipping costs (if applicable)

📬 Contact Us

Still have questions? Our team is here to help:
Email: info@plumpycurls.com
Business Hours: We are open only weekdays from 10 to 6

💖 Thank you for choosing Plumpy Curls — we’re here to make sure your curl care experience is nothing short of amazing!